Password Resets

General Info

• General Contact Info - (Dealer)

Platinum

• (Platinum) - Password Rules (new rules)
• (Platinum) - use Windows PC to Reset Password
• (Contact) - How to email the Key File to Us?
• (Platinum) - Hardware Reset IP Camera to Factory Defaults
• (Platinum) - Reset password from the local console monitor.
• (Platinum) - How can I get the Secure Code?

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ProVS

• (Pro-VS) - NVR Password Reset with Registered Email
• (Pro-VS) - NVR / Camera Password Reset with SN

Sapphire

• (Sapphire) - Camera Password Reset with xml file
• (Sapphire) - Hardware Reset IP Camera to Factory Defaults
• (Sapphire) - Use Mobile app scan QR code to reset
• (Sapphire) - NVR PW Reset - Only support Local Reset

Discontinued Series - V-Series Devices

• (Discontinued) - V-Series DVR Password Reset (Require Sign-in to see)