• Basic Information

  Support Policy / FAQ / Index

• Platinum Support

  For LTS Platinum Products (LTN/LTD/CMIP)

• Password Resets

  For Platinum / Sapphire Products

• Access Control Support / Doorbell Support

  Main board / Reader / Locks / Doorbell, etc.

• Sapphire Product Support

  For LTS Sapphire series (LTDH / PVR)

• Port Forwarding / DDNS

  How to Configure Router and View Remotely

• 3rd-party Products Limited Support Info

  for Control4, Ubiquiti Wifi, NAS, POS support

• Legacy Applications

  Discontinued Product & Software Downloads

• Learning Center

  A better way to understand the LTS product features