Important Note
The recorder MUST NOT have a registered email. If it does, you MUST use the registered email method of reset.
This method of password reset requires a computer with the Pro-VS IP Portal software. The Pro-VS IP Portal software must be able to see the NVR and/or the IP Cameras to identify the serial number.
1. Open up the Pro-VS IP Portal software. Locate the NVR or IP Camera that is to be reset in the list and click on the Details button for that device under the Operation column. A window will appear that will allow highlighting and copying of the serial number.
2. Email the serial number of the device and the current date on the device to support@ltsecurityinc.com. Make sure to state in the email that the device being reset is a Pro-VS device. This is a manual process, so there may be a variable length of time before receiving an email back with the appropriate reset code.
3. Access the login window or page and login using the code that was sent back by the LTS Support team as the password.
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4. A new window will appear for you to change the password. Type in the same code from the LTS Support team in the security code section. Afterwards, type in a new password in the password and confirm sections.
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The password to the device is now reset.