Our Support Hours:(NJ)(CA) Monday to Friday, 8:30 AM - 9:00 PM (EST)
You may e-mail LTS Technical Support at (based on your region)
East Support.NewJersey@LTSecurityinc.com
Central Support.Houston@ltsecurityinc.com
West Support.LosAngeles@LTSecurityinc.com
This KB applies to the Platinum DVR/NVR/IPC series.
Requirements
1. Windows 10 Laptop / PC.
2. Local Network environment. The recorder or camera is on the same network as your computer.
3. You have administrative rights on your personal computer.
4. You are authorized to access the recorder
One Picture Flowing Diagram:
Resetting the Password
Step 1. Open the IP Portal first. Select the device that needs to have its password reset.
Step 2. Select "Forgot Password." on the bottom right corner.
Step 3. A new menu will now present itself. This is the password reset menu.
Click Export. Remember: Export/Import Key must finish within a day.
Step 4. Select Export and then designate the location the file will be saved to.
Email to:
East Support.NewJersey@LTSecurityinc.com
Central Support.Houston@ltsecurityinc.com
West Support.LosAngeles@LTSecurityinc.com
Step 5. Once you have the file. E-mail the XML file to LTS.
Step 6. LTS Tech Support will reply email with the unlock file.
You will need to download the attached file onto your personal computer.
REMEMBER: Export/Import unlock file must process in a day.
Step 7. Select "Import File" under Step 2. Select the browse icon next to find the file you received from LTS Tech Support.
Note: "admin" keyword in the password is forbidden.
Step 8. Create a new password for your device. Once complete, select "Confirm" to change it. You have successfully reset the password.
To learn more about all of the functions in the Platinum IP Portal, refer to the IP Portal reference sheets for more information.
More Reference: IP Portal
If you haven't installed the Platinum IP Portal program, click here to learn more.
If you are instead having issues with resetting your password, learn more here.
Before proceeding with the rest of this guide, please ensure that you have met the requirements below.