Note: The entirety of the terms and conditions can be found here.
LT Security, Inc. warranty obligations are limited to the terms set forth below: LT Security, Inc. (“LTS”) warrants its product against defects in materials and workmanship for the period(s) and product(s) specified herein. If a defect exists, at its discretion LTS will (1) repair the product at no charge, using new or refurbished replacement parts, OR (2) replace the product with a product that is new or which is manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, OR (3) issue a store credit, at the defective product’s original purchase price or current market value whichever is lower, if the model or any suitable substitution is unavailable or discontinued. A replacement product/part assumes the remaining warranty of the original product. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes LTS’ property. When a refund is given, your product becomes LTS’ property.
NVRs/DVRs: For a period of three (3) years on Platinum Series Products, two (2) years on standard HD-SDI and Analog Products, including the hard drives installed by LTS at system configuration, from the date of original purchase.
CAMERAS: For a period of three (3) years on Platinum Series cameras; two (2) years for Platinum series PTZ high speed dome; one (1) year for HD-SDI, Analog, IP and PTZ cameras from the date of original purchase.
ACCESSORIES: For a period of one (1) year from the date of original purchase on all accessories, and a period of two (2) years on power supplies.
Payments, Taxes, Fees and Refund
Customer agrees to pay for all products purchased through LTS and be responsible for the timely payment of any and all outstanding balance. LTS may charge customer’s payment method for any product purchased and for any additional amount (including shipping & handling, tax, late fee, interest charge, etc., as applicable) that may be accrued by or in connection with your Customer Account. All payment shall be in U.S. dollars. Payments unless otherwise specified in the purchase receipt shall be due Cash on Delivery.
Checks that are unpaid due to insufficient funds, stop payment, or other reasons shall be subject to a twenty-five-dollar ($25) processing fee. Late payment shall result in a fifty-dollar ($50) late fee in addition to interest charge of one-half percent (1.5%) for any calendar month for which payment or partial payment remains due.
Product prices may change at any time. LTS does not provide price protection or refunds in the event of a price reduction or promotional offering.
LTS offers 30-day money back guarantee. No returns will be accepted without a Return Merchandise Authorization from LTS. Please coordinate returns by phone before returning any product. Exclusions and Limitations in Limited Warranty apply. Return of non-defective product must be in good and resalable condition, must include all original packaging along with accessories, product literature and other paperwork. 20% Re-stocking fee will apply to returns with missing parts, visible wear and tear, signs of usage, or other cosmetic damages. LTS reserve the right to refuse incomplete or damaged returns. Refund may be issued as store credit or in the original form of payment. Shipping & handling costs are non-refundable. All sales are final after 30 days. No return for credit will be accepted after 30 days of purchase.
Return Merchandise Authorization (RMA) Policy
When you contact LTS for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to LTS. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. Please download the RMA Form to assist with your warranty service request.
The purchaser is responsible for, at their own expense, delivering the product(s) to the LTS sales office from which they made the purchase.
DOA policy - Free Ground shipping will be arranged at LTS’ expense for all products determined by LTS Technical Support to be DOA within 10 business days after delivery by LTS. If a product is deemed defective more than 10 business days after LTS delivery, or deemed NOT to be DOA, LTS’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. LTS reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, LTS may impose a $50 handling fee.
All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from LTS, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.
Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and LTS is not responsible for data that may be lost or damaged during transit, repair or replacement. LTS will not install or reinstall any software that is not of the original system configuration.