Q: Why won’t IP Portal run on my MAC/IOS system?
A: IP Portal will not work on Mac operating systems.
Q: Why won’t IP Portal run?
A: Ensure that you installed WinPcap during the IP Portal installation. Furthermore, run IP Portal as an administrator.
Q: Why won’t IP Portal let me extract any XML files?
A: Highlighting a camera does not select it, you must check the box next to the camera.
Q: I selected the cameras correctly, I still can’t extract anything or change their settings.
A: You may only work with one device at a time, this means you can only have one device selected.
Q: IP Portal is not detecting any devices in my network.
A: Your devices are either using the built in POE ports of the recorder or they may be on a separate network than you are on.
Q: My devices are using the built-in POE ports of the recorder; how can I see them on IP Portal?
A: Using a laptop, connect an Ethernet cable to one of the built-in POE ports to see the connected devices
Q: Why won’t IP Portal accept my new password when I am trying to reset the device’s password?
A: The new password must be at least 8 characters long and feature more than two different types of characters such as capitals and numbers.
Q: I set up my camera’s password and network settings. Why can’t I see the camera in my recorder?
A: First, ensure that you have added the camera to your recorder. Secondly, camera settings such as the IP address and password must be correct under camera management in the recorder’s settings.
Q: I am getting a failure when trying to export the XML file
A: Run IP Portal as an administrator or try IP Portal on another computer on the same network.