Sapphire Product Support

Support Policy / General Info

• (Catalog) - Sapphire Product Catalog
• Link Topic - Password Reset
• Calling LTS Technical Support

Index - Sapphire Quick Guide

• (Guide) - Download the Quick Setup Guide
• Link Topic - Download Sapphire User Manual
• Link Topic - Sapphire Local Operation
• (App) - mobile app is "DMSS"
• Port Information

(Remote)(Sapphire) - Browser Support

• (Browser) - Which Browser can support?
• (Browser)(Plugin) - Install Plug-in for the Sapphire series
• (Browser) (Live) - view Sapphire Video thru IE browser
• (Browser) (Live) - view Sapphire Video thru Chrome/Safari
• (Playback) - Playback Sapphire Video thru IE browser
• (Playback) - Playback Sapphire Video thru Chrome

See all 7 articles

(Remote)(Sapphire) - Mobile App

• (Mobile)(Sapphire) - DMSS & Push Notification
• (Download) - Software Table for (Sapphire Series)

(Remote)(Sapphire) - Client Software

• (PC) - LTS Protect (Live View / Playback / Backup)

Notification

• (Email)(Sapphire) - Enable Gmail Email Notification

(Local) - DVR / NVR setup

• Main Interface - Sapphire NVR / Sapphire DVR
• (Local) - Playback/ Search/ Smart Search
• (NVR) - How to set initial password?
• (DVR) - Motion Detect Setup & Recording
• How to add IP camera device?
• How to turn on the Navigation Bar

See all 8 articles

Configuration Tools

• (PC) - IP Configuration Tools
• (Setup) - changing the Sapphire IP device IP address
• (Reset) - Reset Password thru the Config Tool

Camera

• (OSD) - LTDHCT3652W-36ISCF OSD Menu
• (Setup) - How to initialize the Sapphire IP camera?
• (Plug-in) Install IP Camera browser plugin
• (Config) - IP Camera Settings
• (P2P) Enable IP Camera P2P function
• (OSD) - Generic CVI Camera OSD Menu

Reference

• Firmware Version and Comparison
• Information - Tool software in the CD
• (Integration) - How to use an LTS Platinum IP Camera on Sapphire NVR build-in PoE Switch (Platinum -> Sapphire)
• (Integration) - Connect LTS Platinum IP Camera on LTS Sapphire NVR / Unisight Empower NVR