Click Link to download the User Manual: NVMS7000 v3 User Manual
FAQ (Frequently Asked Questions)
Here are some frequently asked questions when operating the client software. We provide the
corresponding answers to help the users to solve the problems.
C.1 During live view, why an error message with error code 91 prompts ?
Q: During live view, why an error message with error code 91 prompts ?
A: For live view of multiple windows, the channel may not support sub stream. You should disable the function of Auto-change Stream Type in System Configuration → Image, and select the appropriate steam type for live view.
C.2 During live view, why the image is blurred or not fluent?
Q: During live view, why the image is blurred or not fluent?
A: Check the driver of video card. We highly recommend you update the driver of video card to the latest version.
C.3 Why the memory leaked and the client crashed after running for a while?
Q: Why the memory leak and the client crashed after running for a while?
A: In the installation directory of the client software, open the Setup.xml file with Notepad and modify the value of EnableNetandJoystickCheck to false. Restart the client, and if the problem is still not solved, contact our technique support.
C.4 During live view, when getting stream via the Stream Media Server, why an error message with error code 17 prompts?
Q: During live view, when getting stream via the Stream Media Server, why an error message with error code 17 prompts?
A: Check the port mapping of Stream Media Server, especially RTSP port.
C.5 How to get better performance of live view and playback
when network bandwidth is low?
Q: If the network bandwidth is low, how to get better performance of live view and playback?
A: This function should be supported by the device. You can perform the following operations to realize live view in low bandwidth:
● Firstly, after adding the encoding devices to the client, you need to set the camera's streaming
● Enter Device Management → Group
● Select the camera in the Encoding Channel list and click .
● In the Edit Camera window, set the Protocol Type (for live view) and
Playback Protocol Type (for playback) as Adaptive UDP.
● Click OK to save the settings.
● Then you need to disable the Auto-change Stream Type function.
● Enter System Configuration → Image.
● Disable the switch of Auto-change Stream Type function.
● Select stream type for live view.
● Enter Main View module.
● In the device list on the left, move the cursor to the camera name and click → Stream.
● For network camera, set the stream type as Third Stream.
● For DVRs or NVRs, set the stream type as Virtual Stream.
● Start live view.
D. Error Code
It will be prompted when the user has no permission to play back.
HCNetSDK.dll ERROR Code
1 Invalid user name or password.
2 No permission.
The user in the device has no enough permission.
4 Invalid channel number.
It will be prompted in the live view of remote screen control.
5 No more devices can be connected.
7 Failed to connect the device.
23 Not supported.
29 Operation failed.
43 No buffer.
It will be prompted when adding a device and the device port is occupied by a web server.
55 Invalid IP address.
56 Invalid MAC address.
91 The channel does not support the operation.
It will be prompted when failed to get the sub stream.
96 The device is not registered on the DDNS.
153 The user is locked.
250 The device is not activated.
404 Channel No. error or the device does not support the sub stream.
It will be prompted when failed to get the sub stream or the sub stream does not exist.
424 Failed to receive the data for RTSP SETUP.
It will be prompted when adding the live view for the software via external network.
800 No more bandwidth can be used.
Playctrl.dll ERROR CODE
2 The stream is not a Video & Audio stream.
6 The playback window turns black when adopting H.265 in the 64-bit operating system.
SMS ERROR CODE
3 The connection problem between the software and the stream media server.
17 The streaming problem between the stream media server and the device.