Hello, there is a hold on all PT Cloud Unbinding Requests.
1 - If your DVR/NVR is running 4.0+ Firmware, and you have a mouse and a monitor connected directly to the DVR/NVR, go to the DVR/NVR, and go to the PT Cloud Settings (On some Units it is called Platform Access instead of PT Cloud) if there is an "Unbind" Button, click that button, and it should be able to unbind the device from the account.
if there is no "Unbind" Button, then try this other way
2 - Using a Mobile Phone or Tablet, first connect the Mobile Phone or Tablet to the same local network as the DVR/NVR, then using the LTS Connect Mobile APP, Scan the QR Code like you would normally to add a device, the APP will of course tell you that the device is already bound to an account, but there will be an "Unbind Device" Button on the APP towards the bottom of the page. Select that button, and give the APP some time to process the command.
Note - Not all DVR/NVR with 4.0+ firmware will have the "Unbind" Buttons on the Local Monitor PT Cloud / Platform Access Settings
Note - When using the "Unbind Device" Button in the LTS Connect Mobile APP, the Mobile Phone / Tablet MUST be on the same local network as the DVR/NVR
Note - DVR/NVR with 3.0- firmware will NOT have the "Unbind" Buttons on the Local Monitor PT Cloud / Platform Access Settings.