Welcome to the LTS Technical Support!
Here is the LTS Dealer/Installer Support Line Phone Number. (LTS Call Center) (NJ) (CA)
You may call the direct line: 1-831-250-1318 and get ready with the Dealer Customer ID when you talk to the agent. Thanks! The Dealer Customer ID is listed in the LTS's Invoice.
What Are Our Hours? (NJ)(CA)
We are open Monday to Friday, (EST) 8:30 AM - 9:00 PM
Please check Basic Information > Calling LTS Technical Support (Latest Update Info) for more details
What Holidays Are We Closed On?
New Year's Day, Memorial Day, Independence Day, Thanksgiving Day and the day after, Christmas Day.
Here is the COVID-19 Notice:
http://www.ltsecurityinc.com/response-to-coronavirus
If you are the end-user, please read the end-user support policy.
The End-User Support Policy Notice
As of December 6, 2018, the LTS technical support team provides expedient support to customers who purchase products Directly from LTS sales representatives. If you are the end-user or have purchased LTS products from a third party, please seek out support from the place of purchase or you can visit our new support knowledgebase website. https://ltsecurityinc.zendesk.com/hc/en-us
We recommend you have the following ready when calling:
1. Your name
2. The Company ID or the Customer ID
3. If applicable, the name of the company you purchased your device from
4. The model and serial numbers of your device(s)
(Option)
5. Your Teamviewer ID
If you don't know what Teamviewer is or how to install it, learn more here.
