Email the Key File (DVR/NVR/IPC) to Us.

You may e-mail LTS Technical Support at [e-mail]

What to Include in Your E-mail

We recommend that you include the following in your e-mail for a timely response:

1. First name

2. Company Name

3. If you are not from a company, include the name of the company you purchased the device from if applicable.

4. The name of your LTS sales representative if applicable.

4. Description of your issue, what you have done so far to resolve it, and how it first manifested.

When to Expect

A ticket will automatically be created and assigned to you. LTS Technician will respond in a timely manner. If you do not receive a response in a timely manner, please contact your LTS sales representative.