Please check Basic Information > Calling LTS Technical Support (Latest Update Info)
Here is the LTS Technical Support (Call Center) Direct Dealer/Installer Hotline Information.
To call LTS Technical Support, you may call the direct line: 1-831-250-1292
What Are Our Hours?
We are open Monday to Friday, (NJ)(CA)
8:30am EST - 9:00PM EST
Saturday (optional) (NJ)
8:30am EST - 5:00PM EST
If you are the end user, please read the end user support policy.
As of December 6, 2018, the LTS technical support team will no longer support end users in order to provide expedient service to LTS customers. LTS will only provide full support to customers who purchase products directly from LTS sales representatives. If you have purchased LTS products from a third party, you must seek support from the place of purchase. If you do not have an installer already for technical support, LTS sales representatives may provide recommendations for installers based on your locale.
What Holidays Are We Closed On?
New Year's Day, Memorial Day, Independence Day, Thanksgiving Day and the day after, Christmas Day.
We recommend you have the following ready when calling:
1. Your name
2. The Company ID or the Customer ID
3. If applicable, the name of the company you purchased your device from
4. The model and serial numbers of your device(s)
5. Your Teamviewer ID
If you not know what Teamviewer is or how to install it, learn more here.