Open Port Confirmation
Port forwarding does not work if your ports are not open. This can occur even if you made the rules.
Checking the Ports
Step 1. After opening your ports, it is time to confirm you have successfully opened them. We recommend using canyouseeme.org to confirm if your ports are open or not.
Step 2. You may change the port in "Port to Check" to check all your ports. Select "Check Port" to confirm if your ports are opened.
Step 3. If it indicates your ports are open, you have successfully opened the ports! To learn more about accessing your device remotely through our applications after port forwarding, learn more here.
If your ports are still closed, we recommend that contacting your Internet Service Provider for further assistance. Alternatively, you may contact the technical support team here.