(PC) Reset Password (for Platinum IPC / NVR / DVR)

Requirements

1. Windows 10 Laptop / PC.

2. Local Network environment.  The recorder or camera is on the same network as your computer.

3. You have administrative rights on your personal computer.

4. You are authorized to access the recorder

 

Email to:  [e-mail]    or    [e-mail]

Resetting the Password      

Step 1. Open the IP Portal first.   Select the device that needs to have its password reset.

Step 2. Select "Forgot Password." on the bottom right corner.

Step 3. A new menu will now present itself. This is the password reset menu.
Click Export.   Remember: Export/Import Key only do it at the same day works. 

Step 4. Select Export and then designate the location the file will be saved to.

Step 5. Once you have the file. E-mail the XML file to LTS.

 Step 6. LTS Tech Support will reply with another e-mil with an attached XML file. You will download the attached file onto your personal computer.

 REMEMBER:  Export Key file and Import unlock file Must Do It less than 1 day.
 (Please check our Support Hour first)

Step 7. Select "Import File" under Step 2. Select the browse icon next to find the file you received from LTS Tech Support.

Step 8. Create a new password for your device. Once complete, select "Confirm" to change it. You have successfully reset the password.

To learn more about all of the functions in the Platinum IP Portal, refer the IP Portal reference sheets for more information.

IP Portal: Password Resets

If you haven't installed the Platinum IP Portal program, click here to learn more.
If you are instead having issues with resetting your password, learn more here.
Before proceeding with the rest of this guide, please ensure that you have met the requirements below.