Locate the Password reset window first.
If you forgot the password and you want to reset it, the fast easy way is using the local DVR/NVR access.
Please make sure you are looking at the correct interface (UI 3.0).
How to identify the UI 3.0, 4.0 click Here.
1. Your Main Menu button is located from the bottom right of the screen. Click it. If you see something like the picture looks like (ie: Playback Export, Manual HDD, etc..) Please Log Out first.
Go MENU > Shutdown > LogOut
2. Once you Logout the menu, click the MENU again. You should see the Login Screen.
The Login Pattern window (below picture Left) or the Login Window. (Pic Right)
3. If the Login Pattern window is pop up, please don't log in. Instead, click the Switch User at the bottom. If you already see the Login Window, please go to step 4.
4. (Important) When you see the Login window, move the mouse cursor to the bottom left corner. Double click (Left Click) on the edge corner. It should pop the Restore default password window. If the window is not pop up, cancel the window and repeat the step 3-4 until the restore window shows.
This is the "Restore default password" window looks like.
How to get the Secure Code?
You can contact/email the LTS Call Center.
Once you get the code, Take note of the system date.
You must use the secured code that corresponds with that system date.
For example, the format of the date; the translation is: Year Month Day 2018 09 26
Type the secured code that corresponds with the system date on your recorder as indicated in the picture below. Note: Try New code first, if doesn't work, try others.
Then, it should popup either Create New Password or restore to the default password (12345) for before the year 2015 model.
The create New Password window
The password must contain 8 to 16 characters, combining numbers, lowercase letters, uppercase letters, and special characters.
At least two types of the above-mentioned characters are required to activate the device.
The new password can not contain "admin" keyword)
The system will check the password strength; Minimal 1 bar at least.